Shipping policy

MyWagWell Shipping Policy

Thank you for shopping with MyWagWell. We work to get your order on its way as quickly as possible.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, high-volume periods, or due to circumstances outside our control.

Estimated Delivery Times
Most U.S. orders are expected to arrive within approximately 7–15 business days after processing. Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, customs, or other circumstances may affect delivery.

Multiple Packages
If your order contains multiple products, items may be shipped separately and may arrive at different times at no additional shipping charge beyond what was shown at checkout.

Tracking
When tracking information is available, it will be provided after your order ships. Please allow time for tracking information to update after the carrier receives the package.

Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address. If you notice an error after placing your order, contact us as soon as possible at Happydoggo@mywagwell.com. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Lost, Damaged, or Missing Orders
If your package arrives damaged, you receive the wrong item, or tracking indicates a delivery problem, please contact us at Happydoggo@mywagwell.com with your order number and, when applicable, photos of the item and packaging. We will review the issue and work with you toward an appropriate resolution.

Questions
For shipping questions, contact us at Happydoggo@mywagwell.com.